Available Support Plans:
Adobe Platinum maintenance and support: Adobe's Platinum maintenance and support offering is a comprehensive package designed to meet the needs of large enterprise customers — especially those with mission-critical applications based on Adobe solutions. The Platinum program includes maintenance and support and is structured to complement our enterprise products, including Adobe LiveCycle ES, Acrobat Connect Pro and Flex Builder software.
Adobe Gold support: The Gold support program offers the same service levels as Platinum but does not include maintenance. Customers can maintain their applications by complementing Gold support with an upgrade plan. Gold support is structured to complement our desktop products, including Adobe Acrobat, Creative Suite and Flash software.
Adobe Platinum and Gold support programs are offered as an annual contract, making your support costs affordable and predictable over a 12-month period.