ABBYY is committed to providing you with the support you need to make the most of your software experience. In addition to any tutorials and integrated help files that may be distributed with the software, ABBYY provides technical support subject to terms and conditions stated below* to registered customers of legal versions of ABBYY products.
*ABBYY reserves the right to change this Technical Support Policy at any time without any prior notice.
ABBYY technical support services include recommendations on:
- installing an ABBYY product on any of the operating systems listed in the System Requirements for the product
- using the functionality described in the product documentation
ABBYY technical support services do not include any of the following:
- general computer or networking education
- coding or creation of custom modules or solutions
- using or configuring third-party products
Issues that are not covered by the ABBYY technical support services may be covered by ABBYY professional services, whose terms and conditions are determined by the ABBYY office or by ABBYY partner in your region.
Online activation and registration are available 24/7. Note, however, that some of the products cannot be activated or registered on the website. To activate or register such a product, select the corresponding command or menu item in the product.
For all other technical questions, contact us on weekdays (except for national holidays) during the regular office hours of the ABBYY offices or ABBYY partner in your region
Speed of Response
The ABBYY technical support team makes every effort to answer all requests as soon as possible. Please expect your request to be answered within the following time periods:
- Mobile applications – within 5 business days*
- Other products – within 1 business day
In response to your support request, you may receive a solution, a request for more information or notice that work on your problem is in progress.
* ABBYY Business Card Reader iOS Corporate Edition for Salesforce CRM – within 1 business day
The Technical Support Price is included in the product price unless otherwise stated in a separate written agreement.