Available to purchase as a standalone product or as part of the full NetSupport DNA Asset Management suite, NetSupport ServiceDesk helps you track and manage desktop support challenges. It is integrated into your existing IT infrastructure as an entirely browser-based solution.
- Incident Management: e.g. customers can log incidents on-line and review current status in real time.
- Problem Management: NetSupport ServiceDesk enables you to proactively investigate and resolve the root cause of issues.
- Escalations & Notifications: Send Email Notifications using fully customisable email templates.
- User Management: e.g. Active Directory synchronisation.
- Reporting: Capture comprehensive statistics and ensure you are fully informed in order to make effective decisions.
- Customisation: e.g. custom Data Designer allowing for customised data fields.
Follow this link to download a free trial of NetSupport ServiceDesk.