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Netwrix Auditor  by Netwrix

All customers with an active maintenance agreement, regardless of their program, is entitled to contact support to open a case via email, phone, or web 24x7x365. Netwrix offer Basic support response programs to our customers and Evaluation program for 20 days if you are evaluating our software.

Evaluation Support: evaluation Support program provides software support services during business hours (Monday through Friday) as defined below during the defined evaluation period.

Basic Support: basic Support program provides software support services during business hours as defined below along with upgrades and updates to the products.

Standard Support: standard Support program provides 24/5 software support services, reduced response times for critical issues, delivery of singular product hotfixes and invitation to participate in BETA programs. One year of Standard Support is included with initial product license purchase.

Support Programs Comparison Matrix:

Service Evaluation Support Basic Support Standard Support

Product Patches

NA Yes (quartely) Yes (monthly)
Product Upgrades NA Yes Yes
Technical Support NA Phone/web/email Phone/web/email

 

Business hours as defined below in customer local time:

Support Program Business Hours
Evaluation Support Mon-Fri, 8am - 5pm
Basic Support Mon-Fri, 8am - 8pm
Standard Support 24x5x365
Code Description Excl VAT Incl VAT
395931 for Active Directory Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-AD-U) Delivery within 5 days. information button
Publisher's code: NW-P-AD-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£11.03 £13.24
396838 for Azure AD Single User Licence 1 Year Subscription (Min 150) (ESD) (NW-P-AZ-U-SUB-Y) Delivery within 5 days. information button
Publisher's code: NW-P-AZ-U-SUB-Y. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£4.59 £5.51
395933 for EMC Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-EMC-U) Delivery within 5 days. information button
Publisher's code: NW-P-EMC-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£8.24 £9.89
395936 for Exchange Single User Licence (min 150)+ 1 Yr Maint *Active Directory Reqrd* (ESD) (NW-P-EX-U) Delivery within 5 days. information button
Publisher's code: NW-P-EX-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£5.50 £6.60
395934 for NetApp Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-NAPP-U) Delivery within 5 days. information button
Publisher's code: NW-P-NAPP-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£8.24 £9.89
424682 for Office 365 Single Mailbox Licence 1 Year Subscription (Min 150) (ESD) (NW-P-O365S-M-SUB-Y) Delivery within 5 days. information button
Publisher's code: NW-P-O365S-M-SUB-Y. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£4.59 £5.51
396837 for Oracle Database Single Processor Licence + 1 Year Maintenance (ESD) (NW-P-OR-P) Delivery within 5 days. information button
Publisher's code: NW-P-OR-P. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£2,290.05 £2,748.06
395938 for SharePoint Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-SP-U) Delivery within 5 days. information button
Publisher's code: NW-P-SP-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£5.50 £6.60
395937 for SQL Server Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-SQL-U) Delivery within 5 days. information button
Publisher's code: NW-P-SQL-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£5.50 £6.60
395939 for VMware Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-VM-U) Delivery within 5 days. information button
Publisher's code: NW-P-VM-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£5.50 £6.60
395932 for Windows File Servers Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-FS-U) Delivery within 5 days. information button
Publisher's code: NW-P-FS-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£8.24 £9.89
395935 for Windows Server Single User Licence (min 150) + 1 Year Maintenance (ESD) (NW-P-WS-U) Delivery within 5 days. information button
Publisher's code: NW-P-WS-U. Manufacturer does not accept returns on this item. Electronic Software Delivery: We manually process this order and then email you download instructions. There is no delivery charge for this item. Normally delivered within 5 working day(s). Service is provided for 1 year.
£5.50 £6.60

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