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VisNetic MailFlow  by Deerfield.com

VisNetic MailFlow is powerful, affordable email management and tracking software that automatically routes email to the appropriate groups or individuals, allows for efficient email workload distribution, and includes a shared contact database with email history. It gives employees the tools necessary to answer emails quickly with knowledgeable, accurate responses, and it allows management to monitor email distribution, response times and employee performance.

Features

  • Email Routing
  • Email Tracking
  • Email Knowledge Base
  • Contact Management
  • Reporting
  • Email Monitoring
  • Administrative Tools

VisNetic MailFlow includes:

  • Load Balancing – By employing load balancing you will immediately see improved performance and speed, a more stable MailFlow environment and you will “future proof” your MailFlow installation, ensuring that no matter how much your email traffic increases or your company grows, MailFlow will be able to accommodate your requirements. Load Balancing can be accomplished through distributing MailFlow Tasks such as: database maintenance, message delivery, message routing, ticket monitoring and scheduled reports over multiple servers. Users may also install multiple MailFlow servers, then have Agents login to separate servers (e.g., Agent 1 logs into server 1, Agent 2 logs into server 2, etc.), distributing the workload between servers based on Agent logins, as opposed to tasks. Both servers will share the same database, so it will be as if they are on the same server, but the workload is distributed behind the scenes. MailFlow Load Balancing also allows for manual failover, whereby if one server goes down, another can quickly take over.
  • Outbound Email Approval - require Agents to have their outbound emails approved by a supervisor or group of supervisors before the message is delivered. Ideal for Agents in training, this feature allows you to oversee and collaborate on messages before they are sent.
  • Enhanced Alerting - New Agent level Alerts are available that provide commonly requested, immediate notifications, making Agents aware of new inbound emails, tickets assigned to them, outbound messages being approved or returned to them, and more.
  • Caller ID and Email History Pop Up Window - MailFlow is now capable of producing a pop up window when an inbound call is received, displaying the contact record of the caller, providing the Agent with immediate Caller ID and email history information of the contact before they answer a call.
For further details or pricing information, please call +44 (0)20 8733 7101 or email sales@qbssoftware.com
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