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Acronis Software

Acronis offers storage management solutions that are technically advanced for mission-critical applications but easy to use. The company provides disaster recovery, backup and restore, partitioning, boot management, privacy, data migration, and other storage management products for enterprises, corporations and consumers of any qualification. Acronis has offices in the United States, Europe and Asia and sells its products through retail outlets, resellers and on the Web.

Acronis software is only available for sale by QBS to customers in the United Kingdom and Ireland.

Acronis Licence Programme

In order to bring greater benefits to Acronis customers and partners, Acronis has introduced the Acronis Licence Programme (ALP), a simple reward scheme for customers buying licences and maintenance agreements in volume. For every product licence purchased, the end-user obtains points. Quite simply, the more points they gain, the higher the discount. Every licence comes with a maintenance and support agreement, protecting our customers' software investment and providing another great reason to purchase Acronis.

Benefits for our Customers

  • Cost savings for those purchasing licence and maintenance agreements in volume
  • No contractual obligation and no commitment to make further purchases
  • Mix and match from all eligible products to gain points
  • 12 months discount which can be extended by subsequent qualifying purchases
  • Simple points-based programme

How to join the programme

  • Each product within the ALP is worth a specified number of points
  • Customers can join the ALP if they have made initial purchase worth 50 points or more. This total can be made up of any combination of qualifying products
  • There is no minimum number of points required for subsequent orders. Discounts are still provided

Maintenance agreements

A maintenance agreement entitles the customer to receive all updates, patches and new product versions that are released during the period of the agreement as well as technical support. Maintenance agreements are included with licences purchased under the ALP scheme. If a customer has no valid maintenance agreement, they can buy a licence upgrade entitling them to maintenance (earning ALP points at the same time).

There are two levels of Maintenance agreements based on the required level of support: Acronis Advantage Standard support and Acronis Advantage Premier support as described in the technical support paragraph.

The initial period of a maintenance agreement is 12 months but this period can be extended year on year by renewal at or before the purchase anniversary date. Renewal does not give more points, but does extend the discount period for the duration of the maintenance period. Maintenance agreement usually covers one year but can cover several years if desired.

Technical support levels

Customers covered by a maintenance agreement are entitled to technical support. There are two levels of technical support depending on their preferred service level and investment. Acronis Advantage Standard provides regular support during office hours while Acronis Advantage Premier provides priority support at all times with a faster response time.

Acronis Advantage Standard (AAS)

  • Support services during business hours (08:00 - 18:00 CET), Monday to Friday
  • Access to technical support professionals by chat, phone and email
  • Fast response to critical issues within one business day
  • 12-month coverage begins on the date of purchase with renewal prior to anniversary date

Acronis Advantage Premier (AAP)

  • 24x7 support services (English only outside business hours)
  • Access to technical support professionals by chat, phone and email
  • Priority support for fast, timely support in the event of critical system errors with first response within one hour
  • 12-month coverage begins on the date of purchase with renewal prior to anniversary date